Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
Provide accurate information on benefits, eligibility, claims, prior authorization, billing, and provider portal support.
Collaborate with internal teams to resolve complex cases, identify process improvements, and meet performance goals.
XO Health is the first health plan designed by and for self-insured employers, delivering a unified health experience for members, providers, and payers. We are growing a multi-disciplinary team of diverse and digitally empowered employees committed to rebuilding trust in healthcare through transformation.
Coordinate virtual assessment activities and manage claimant communications to ensure a seamless experience.
Provide professional first point of contact for claimants via phone and email, supporting them through the assessment process.
Support smooth operations by managing schedules, maintaining records, and assisting Functional Assessors and managers.
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. They are a trusted partner to government and industry, delivering services that create positive social impact and transform lives.
Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.
The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.
Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record.
Conduct face-to-face or telephonic interviews with patients to secure information for requested services.
Demonstrate customer-centric focus and achieve performance standards defined by Integrated Patient Scheduling Management.
NAH is a healthcare network serving Northern Arizona, providing a range of medical services. It is a large organization with thousands of employees, focused on patient-centered care and innovation.
Provide first-level technical support via ticketing, email, and phone during night shifts.
Monitor systems and perform preventive maintenance to ensure availability and reliability.
Escalate complex issues to second and third-level teams while maintaining clear communication.
The company provides managed IT services and technical support for customer environments. It maintains a collaborative culture with a proactive approach to system monitoring and incident management.
Serve as the primary point of contact for client questions and service inquiries, ensuring prompt and professional responses.
Coordinate with internal teams to track requests, resolve issues, and maintain accurate records in company systems.
Assist with onboarding, documentation, and administrative processes while protecting confidential information.
ApTask is a workforce solutions company that provides talent acquisition, staffing, consulting, and permanent placement services. It offers a remote work environment and a collaborative, growth-oriented culture.
Provide exceptional inbound phone support to Copart Members throughout their membership lifecycle.
Resolve customer inquiries with a focus on first-call resolution and maintain professional communication.
Utilize company resources to gather information and offer solutions, meeting customer needs efficiently.
Copart is a technology leader and premier global online vehicle auction platform, connecting sellers to over 750,000 buyers in 190+ countries. With over 200 facilities worldwide, Copart fosters a diverse and inclusive culture where employees are encouraged to innovate and contribute meaningfully.
Serve as a trusted guide for students, explaining policies and financial aid with clarity and support.
Manage student caseload with proactive communication and sound judgment.
Handle escalated concerns effectively, turning challenges into solutions.
National University is a leader in innovative education, serving adult learners and working professionals with online and campus programs. With over 4,500 faculty and staff and 45,000+ students, we foster a supportive academic and work environment that values diversity and growth.
Handle inbound/outbound communications with dealers regarding receivables, billing discrepancies, and cancellations.
Provide exceptional service by resolving complaints and negotiating settlements or payment plans.
Analyze data and collaborate with internal teams to ensure compliance and mitigate customer harm.
Santander is a global leader in financial services, evolving into a technology-driven organization. The company values bold thinking and innovation, with a customer-centric culture and a workforce impacting 140 million lives daily.
Act as a liaison between Fanatics Collectibles and collectors by supporting all inquiries and issues via web message, voice, and email.
Model exemplary service by applying good judgment, expediting resolutions, and following up to ensure collector satisfaction.
Build and maintain relationships with repeat collectors while developing a thorough knowledge of the product portfolio and release calendar.
Fanatics is a leading global digital sports platform that allows fans to buy, collect, and bet on their favorite teams and athletes. The company employs over 22,000 people and is committed to relentlessly enhancing the fan experience worldwide.