Remote Customer service Jobs · Microsoft Office

• Facilitate damage and vehicle claims company-wide
• Coordinate with insurance representative on claims and accidents
• Prepare and present reports summarizing accidents, utility hits, damages, injuries and near misses

MasTec Communications Group provides engineering, construction, and design and management solutions that meet the growing telecommunications needs throughout the United States. They are a fast-growing team of professionals committed to safety and quality service.

• Generate and deliver data-driven reports.
• Maintain and optimize organization of digital resources.
• Facilitate internal team communications.

Accor Global Reservation Centre has been part of Moncton’s growth for over 30 years and is a local employer of choice. They are known for community contributions and creating memorable luxury experiences for guests.

• Deliver a positive consumer experience that strengthens brand perception.
• Manage inbound consumer calls to diagnose issues and provide solutions.
• Use technology effectively to identify products and guide consumers through repairs.

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. At Fortune Brands, they've transformed their workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

• Answer customer calls and reply to email inquiries in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Assist customers with navigating the Nutrafol website.

Nutrafol is a company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.

• Manages inbound calls from consumers to resolve product and technical support issues.
• Efficient use of technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
• Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures

Fortune Brands Innovations is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions.

• Manage a portfolio of 450+ customer accounts
• Assist customers with questions about their account
• Monitor credit limits and release orders

Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. With 160 years of clinical excellence and innovation, their vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.

• Handle inbound calls and chats, averaging 30–35 interactions daily.
• Provide single call resolution and escalate issues effectively.
• Maintain customer records in Salesforce.com.

Ferguson provides quality supplies for various industries since 1953. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, they aim to simplify complex projects for customers and promote a culture of growth and service.

• Deals directly with internal and external customers via telephone and electronic channels.
• Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
• Manage customers' accounts, document all customer interactions and communications.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.

• Support implementation and client management teams with all day-to-day client requirements
• Responsible for timely and accurate management and execution of all client benefit requests
• Analyze incoming client requests and work with internal and external teams to complete required plan documentation

Judi Health is an enterprise health technology company providing solutions for employers and health plans, including pharmacy benefit management and health benefit management solutions. They focus on rebuilding trust in healthcare. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table.