Remote Customer service Jobs · Microsoft Office

• Serve as primary point of contact for customers during the pre-trial phase of AAC device trials.
• Conduct engagement conversations via calls, email, and chat to educate caregivers and clinicians on Lingraphica's offerings.
• Ensure accurate documentation of customer interactions in CRM and contribute to monthly intake goals.

Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication for people with impairments. They are a leader in AAC technology, serving aphasia patients, and foster a fast-paced, goal-oriented culture.

• Provide daily phone coverage for the Notice of Loss 800 number, following scripts and best practices for customer interactions.
• Assist customers by setting up claim first notices and keeping accurate records of all interactions and transactions.
• Provide accurate and timely answers to routine claim inquiries while serving as a customer advocate.

Travel Insured International is a leading travel insurance provider with over 30 years of experience, offering travel protection plans to help individuals travel confidently. As part of Crum & Forster's Specialty Business Unit, it values inclusivity, diversity, and employee development with a supportive culture.

• Manages essential administrative and clinical-adjacent functions such as medication prior authorizations and scheduling.
• Ensures tasks comply with organizational standards and regulatory requirements to promote a seamless care experience.
• Supports clinical and operational scheduling and provides flexible administrative support to Care Teams.

This organization provides operational support for healthcare member care. They focus on ensuring accuracy and efficiency in workflows like prior authorizations and toxicology result entry.

• Handle incoming customer calls, emails, and social media enquiries promptly and professionally.
• Process customer orders accurately and coordinate with internal teams for timely delivery.
• Troubleshoot customer issues, resolve complaints, and maintain CRM records.

This company is a growing bakery and food manufacturing business. The company size and culture are not provided in the posting.

• Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple facilities.
• Collects clinical information, verifies insurance and demographics to ensure appropriate scheduling.
• Serves as a resource for staff, physicians, and referring offices to improve patient access.

Lehigh Valley Health Network is a nationally recognized health network with multiple hospitals and facilities in Pennsylvania. It employs nearly 20,000 health care professionals and has a culture of trust, collaboration, and excellence, certified as a Great Place to Work.

• Schedule, confirm, and manage appointments for benefit counselors, coordinating daily schedules to maximize efficiency and accommodate client needs.
• Provide outstanding customer service by assisting clients with scheduling questions and general benefit enrollment information, maintaining accurate records.
• Support the benefit team with administrative tasks including data entry, report preparation, and rescheduling appointments as needed.

Hilb Group is a Top 25 middle-market independent insurance broker offering expertise in property & casualty, employee benefits, HR consulting, and retirement services nationwide. The firm provides the resources of a big broker with the personal service of a small agency, driven by values of trust, passion, integrity, and growth.

• Manage retailer accounts and support order placement and maintenance for Czech and Slovak markets.
• Handle warranty claims and resolve customer queries within 48 hours.
• Collaborate with territory managers and departments to ensure timely product delivery and outstanding service.

Trek builds bicycles and cycling products they love, providing incredible hospitality to customers and aiming to get more people on bikes. They were named to Fortune Magazine's list of Top 100 Best Companies to Work For.

• Provide professional customer support through phone, email, and other communication channels.
• Maintain accurate customer and financial records and assist with billing, reconciliation, and payment processing.
• Collaborate with internal teams to resolve customer and operational matters and identify opportunities for improvement.

• Act as a primary point of contact for client inquiries via email and phone, handling professional correspondence with speed and clarity.
• Manage daily account intake processes, including data validation and strict accuracy checks to ensure compliance.
• Support front-line collections by handling settlement offers, account instructions, and maintaining data integrity across systems.

Sentry Credit, a wholly owned subsidiary of TrueAccord, combines machine learning with a human-based approach to transform debt resolution and financial health. With over 30 years of legacy and a world-class team, they serve millions of consumers annually.

• Make outbound calls to potential customers interested in home loan refinancing or new mortgages.
• Gather financial information and set expectations with customers and loan officers.
• Input data into computer system and disposition customer files appropriately.